Meeting/Event Information

    SMPS Seattle Fellows Forum | Improve Your Firm’s Bottom Line by Managing Your Clients

    October 05, 2017
    4:00 PM - 7:00 PM
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    Notkin Wood Harbinger Alliance
    2301 Fifth Avenue, Suite 401
    Seattle, WA 98121



    Fellows Forum | Improve Your Firm’s Bottom Line by Managing Your Clients

    What specific system do you have in place?

    Client relationship management is critical to a firm’s success, and so much more than just a CRM database. It’s common knowledge that repeat clients result in the most profitability over time. In fact, gaining a new client will cost 5–10 times more than retaining an existing one. And repeat clients spend an average of 67% more. We need to bring these statistics to our firms.

    Question: How would YOU be perceived within your firm if you played a SIGNIFICANT role in increasing your firm’s profits? Join us in sharing and learning about service commitment tools and methods available to create a client for life. This is the perfect topic for you to bring a firm principal or project manager and get the answers to these questions and more. As always, we’ll engage the audience to learn what’s happening in other firms, so come ready to share your story!



    Karleen Belmont FSMPS | Director Business Development, PACE Engineers 

    Bill Strong FSMPS | Owner, Bill Strong Consulting 

    Carla Thompson FSMPS | Chief Marketing Officer, NAC Architecture

    Ted Sive FSMPS | Principal, Ted Sive Consulting

    Victoria Cooper FSMPS | President, Cooper Architects

    Guest Client

    Stacy Riger CPSM, Associate | Marketing Manager, PAE


    Parking Information

    Notkin Wood Harbinger Alliance is located on the west side of 5th Avenue, between Battery and Bell Streets.

    Street parking is available on surrounding blocks.



    $30.00 SMPS Member

    $40.00 SMPS Member Firm

    $45.00 Non-Member